The launch trial is not a review incentive
Eligible new merchants who approve the PalSync usage subscription from July 22 through October 22, 2026 receive a 90-day trial. Orders processed during the active trial are free. After the launch window, the standard eligible new-merchant trial is seven days.
Eligibility
The benefit applies to an eligible new subscription approved during the launch window.
A returning merchant that previously accepted a PalSync charge does not receive another first-use trial.
The active Shopify subscription and the dates shown in PalSync Settings and Usage are authoritative.
Reviews are separate and optional
PalSync may open Shopify's native review dialog after a successful product milestone. The prompt is the same regardless of whether the merchant's private rating is positive, neutral, or critical. A merchant may leave any honest rating, send private feedback instead, dismiss the prompt, or do nothing.
The trial is never unlocked, extended, withheld, or verified based on a Shopify App Store review or star rating. PalSync does not ask merchants to prove that they reviewed the app.
Send private feedback
Use Send private feedback in the rating dialog or open Messenger. Include the workflow, expected result, observed result, and safe identifiers. Product feedback can be critical and does not affect support access, trial eligibility, or product functionality.