Connect every PayPal account that can receive a store payment
Multiple accounts are useful when payments are routed by market, currency, brand, or operational entity. PalSync must be able to search the account that actually captured each transaction.
Setup
Open Settings.
Select Add another PayPal account.
Authorize the receiving payer at PayPal.
Repeat for each receiving account.
Confirm every account needed for current orders and disputes is Active.
Keep the intended preferred account marked Default.
How matching works operationally
A default account does not relocate a PayPal transaction. PalSync still needs access to the payer that owns the transaction. The Orders and Disputes links should point to the same purchase and account context.
When a transaction is not found
Open the Shopify order and copy the transaction identifier.
Check PayPal to determine which account captured it.
Confirm that payer is listed and Active in PalSync Settings.
If it is inactive, re-authorize the same payer.
Refresh the order or dispute once, then read the recorded result.
Disconnect carefully
Connect the replacement first. Disconnecting clears authorization for new work on that payer. Existing dispute records and their audit history remain, but new tracking updates and dispute refreshes depend on a current authorization.
Support packet
Include the store domain, Shopify order, PayPal transaction ID, receiving PayPal account, account state shown in Settings, PalSync status, and time of the last refresh. Never include PayPal credentials or tokens.