Turn on Digital orders only for non-physical fulfillment
When Digital orders is On, an order without tracking can be synchronized to PayPal as a digital order. This is a store-level paid feature, so enable it only when the absence of tracking is correct rather than a data defect.
Appropriate uses
Software, documents, media, or other downloadable products.
Online services delivered without a parcel.
Non-physical products whose delivery can be evidenced by access, download, or service records.
Do not use it for
A parcel whose tracking number has not yet been entered.
A carrier that needs Courier Mapping.
A physical order whose fulfillment was created incorrectly.
A mixed cart when the physical component still requires shipment evidence.
Turn on the setting
Open Settings.
Find Digital product.
Read the information banner.
Select Turn on.
Test one genuine digital order and confirm its result in Orders.
If a physical order shows Missing Info
Open the Shopify order and add the correct fulfillment, carrier, and tracking number. Do not use the Digital orders switch as a recovery shortcut; inaccurate classification can weaken the evidence available during a PayPal dispute.
Mixed carts
Ensure each physical fulfillment retains accurate tracking. If PalSync's expected handling is unclear, send support the order number, line-item types, fulfillment structure, and current status before changing the store-wide setting.